Most of us know not to respond to unsolicited requests for personal information (e.g., name, birthdate, Social Security number, credit card or bank account information) by phone, mail, email or online.
To protect our shareholders’ confidentiality, it is equally important that we know who we are speaking to before releasing any information. That’s why CIRI Shareholder Relations staff ask questions intended to confirm your identity before discussing your CIRI records. The questions asked pertain to a variety of information contained in your CIRI stock records, such as verifying your shareholder identification number, which is one reason it’s so important to treat your shareholder identification number confidentially. However, like most legitimate businesses, CIRI will never ask you for your full Social Security number as a means of verifying your identity.
If for any reason you are unsure whether you are communicating with a CIRI staff member, simply advise that you will contact CIRI directly. Then, call CIRI Shareholder Relations as soon as possible by dialing (907) 263-5191 or 1-800-764-2474 (press “0”) and ask to speak to someone about your concerns.
Any legitimate business, including CIRI, should always be happy to answer identifying questions or to have you call them back at the number you have for that organization.